REFUND POLICY

Writing Services Hub does not provide any Service without your prior approval, acknowledgement or acceptance to this Refund Policy (hereafter, the “Policy”) and the Writing Services Hub Terms and Conditions (hereinafter, the “Terms”). You may access the Terms here By entering into an arrangement, contract or agreement with Writing Services Hub for the provision of any Service, you give us your formal, exclusive and non-revocable acknowledgement, consent, approval and acceptance to all the terms and conditions outlined in the Terms and the Policy.

Capitalized terms used but not defined herein shall have the meanings assigned to them in the Terms. For the purpose of this Policy, “partial refund” means a 50% refund of the amount received by Writing Services Hub.

Due to the wide range of Services provided by Writing Services Hub, it is not possible for us to provide a generic refund policy that is applicable to all kinds of Services. For this very reason, we have worked hard to provide this Service-specific Policy, in which our refund terms related to each Service are individually listed for your ease of reference.

At Writing Services Hub, every project is extremely crucial to us and we strive to ensure that we handle each client with utmost care and professionalism. Our aim is to provide the best results as per the terms and conditions outlined in the Engagement Contract. However, despite every measure, if you still remain unsatisfied with the end-results, you may opt for a refund, subject to the terms and conditions outlined herein.

In general, once work on an Engagement Contract has commenced, a full refund will not be possible and a partial refund may or may not be available, so please check out the service specific refund policies below:

Design

Logo Design:

Full refund may be claimed within:

  • 24 hours after you made the payment; or
  • 72 hours from receiving your Brief Form, duly filled in by you or by Writing Services Hub sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.

Partial refund may be claimed where:

  • The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
  • Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
  • Order cancellation request is made within 24 hours from your order being assigned to an account manager.

No refund shall be provided in the event:

  • A partial payment was made;
  • You fail to respond or reply to Writing Services Hub for 14 calendar days; or
  • You do not fill in and share the Brief Form within 7 days of making payment.

Web Design:

Full refund may be claimed within:

  • 24 hours after you made the payment; or
  • 72 hours from receiving your Brief Form, duly filled in by you or by Writing Services Hub sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.

Partial refund may be claimed where:

  • The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
  • Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
  • Order cancellation request is made within 24 hours from your order being assigned to an account manager.

No refund shall be provided in the event:

  • A partial payment was made;
  • You fail to respond or reply to Writing Services Hub for 14 calendar days; or
  • You do not fill in and share the Brief Form within 7 days of making payment.

Content

Content Marketing

Full refund may be claimed within:

  • 24 hours after you made the payment; or
  • 72 hours from receiving your Brief Form, duly filled in by you or by Writing Services Hub sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.

Partial refund may be claimed where:

  • The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
  • Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
  • Order cancellation request is made within 24 hours from your order being assigned to an account manager.

No refund shall be provided in the event:

  • A partial payment was made;
  • You fail to respond or reply to Writing Services Hub for 14 calendar days; or
  • You do not fill in and share the Brief Form within 7 days of making payment.

Content Writing

Full refund may be claimed within:

  • 24 hours after you made the payment; or
  • 72 hours from receiving your Brief Form, duly filled in by you or by Writing Services Hub sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.

Partial refund may be claimed where:

  • The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
  • Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
  • Order cancellation request is made within 24 hours from your order being assigned to an account manager.

No refund shall be provided in the event:

  • A partial payment was made;
  • You fail to respond or reply to Writing Services Hub for 14 calendar days; or
  • You do not fill in and share the Brief Form within 7 days of making payment.

Web Page Copywriting

Full refund may be claimed within:

  • 24 hours after you made the payment; or
  • 72 hours from receiving your Brief Form, duly filled in by you or by Writing Services Hub sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.

Partial refund may be claimed where:

  • The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
  • Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
  • Order cancellation request is made within 24 hours from your order being assigned to an account manager.

No refund shall be provided in the event:

  • A partial payment was made;
  • You fail to respond or reply to Writing Services Hub for 14 calendar days; or
  • You do not fill in and share the Brief Form within 7 days of making payment.

Business Writing

Full refund may be claimed within:

  • 24 hours after you made the payment; or
  • 72 hours from receiving your Brief Form, duly filled in by you or by Writing Services Hub sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.

Partial refund may be claimed where:

  • The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
  • Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
  • Order cancellation request is made within 24 hours from your order being assigned to an account manager.

No refund shall be provided in the event:

  • A partial payment was made;
  • You fail to respond or reply to Writing Services Hub for 14 calendar days; or
  • You do not fill in and share the Brief Form within 7 days of making payment.

Creative Writing

Full refund may be claimed within:

  • 24 hours after you made the payment; or
  • 72 hours from receiving your Brief Form, duly filled in by you or by Writing Services Hub sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.

Partial refund may be claimed where:

  • The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
  • Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
  • Order cancellation request is made within 24 hours from your order being assigned to an account manager.

No refund shall be provided in the event:

  • A partial payment was made;
  • You fail to respond or reply to Writing Services Hub for 14 calendar days; or
  • You do not fill in and share the Brief Form within 7 days of making payment.

E-Book Writing

Full refund may be claimed within:

  • 24 hours after you made the payment; or
  • 72 hours from receiving your Brief Form, duly filled in by you or by Writing Services Hub sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.

Partial refund may be claimed where:

  • The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
  • Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
  • Order cancellation request is made within 24 hours from your order being assigned to an account manager.

No refund shall be provided in the event:

  • A partial payment was made;
  • You fail to respond or reply to Writing Services Hub for 14 calendar days; or
  • You do not fill in and share the Brief Form within 7 days of making payment.

Book Editing

Full refund may be claimed within:

  • 24 hours after you made the payment; or
  • 72 hours from receiving your Brief Form, duly filled in by you or by Writing Services Hub sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.

Partial refund may be claimed where:

  • The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
  • Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
  • Order cancellation request is made within 24 hours from your order being assigned to an account manager.

No refund shall be provided in the event:

  • A partial payment was made;
  • You fail to respond or reply to Writing Services Hub for 14 calendar days; or
  • You do not fill in and share the Brief Form within 7 days of making payment.

Content Editing

Full refund may be claimed within:

  • 24 hours after you made the payment; or
  • 72 hours from receiving your Brief Form, duly filled in by you or by Writing Services Hub sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.

Partial refund may be claimed where:

  • The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
  • Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
  • Order cancellation request is made within 24 hours from your order being assigned to an account manager.

No refund shall be provided in the event:

  • A partial payment was made;
  • You fail to respond or reply to Writing Services Hub for 14 calendar days; or
  • You do not fill in and share the Brief Form within 7 days of making payment.

Blog Copywriting

Full refund may be claimed within:

  • 24 hours after you made the payment; or
  • 72 hours from receiving your Brief Form, duly filled in by you or by Writing Services Hub sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.

Partial refund may be claimed where:

  • The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
  • Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
  • Order cancellation request is made within 24 hours from your order being assigned to an account manager.

No refund shall be provided in the event:

  • A partial payment was made;
  • You fail to respond or reply to Writing Services Hub for 14 calendar days; or
  • You do not fill in and share the Brief Form within 7 days of making payment.

Email Writing

Full refund may be claimed within:

  • 24 hours after you made the payment; or
  • 72 hours from receiving your Brief Form, duly filled in by you or by Writing Services Hub sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.

Partial refund may be claimed where:

  • The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
  • Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
  • Order cancellation request is made within 24 hours from your order being assigned to an account manager.

No refund shall be provided in the event:

  • A partial payment was made;
  • You fail to respond or reply to Writing Services Hub for 14 calendar days; or
  • You do not fill in and share the Brief Form within 7 days of making payment.

Resume Writing

Full refund may be claimed within:

  • 24 hours after you made the payment; or
  • 72 hours from receiving your Brief Form, duly filled in by you or by Writing Services Hub sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.

Partial refund may be claimed where:

  • The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
  • Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
  • Order cancellation request is made within 24 hours from your order being assigned to an account manager.

No refund shall be provided in the event:

  • A partial payment was made;
  • You fail to respond or reply to Writing Services Hub for 14 calendar days; or
  • You do not fill in and share the Brief Form within 7 days of making payment.

Video Scripting

Full refund may be claimed within:

  • 24 hours after you made the payment; or
  • 72 hours from receiving your Brief Form, duly filled in by you or by Writing Services Hub sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.

Partial refund may be claimed where:

  • The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
  • Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
  • Order cancellation request is made within 24 hours from your order being assigned to an account manager.

No refund shall be provided in the event:

  • A partial payment was made;
  • You fail to respond or reply to writing services hub for 14 calendar days; or
  • You do not fill in and share the brief form within 7 days of making payment.

Proof Reading

Full refund may be claimed within:

  • 24 hours after you made the payment; or
  • 72 hours from receiving your Brief Form, duly filled in by you or by Writing Services Hub sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.

Partial refund may be claimed where:

  • The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
  • Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
  • Order cancellation request is made within 24 hours from your order being assigned to an account manager.

No refund shall be provided in the event:

  • A partial payment was made;
  • You fail to respond or reply to writing services hub for 14 calendar days; or
  • You do not fill in and share the brief form within 7 days of making payment.

Autobiography

Full refund may be claimed within:

  • 24 hours after you made the payment; or
  • 72 hours from receiving your Brief Form, duly filled in by you or by Writing Services Hub sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.

Partial refund may be claimed where:

  • The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
  • Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
  • Order cancellation request is made within 24 hours from your order being assigned to an account manager.

No refund shall be provided in the event:

  • A partial payment was made;
  • You fail to respond or reply to writing services hub for 14 calendar days; or
  • You do not fill in and share the brief form within 7 days of making payment.

Brand Names

Full refund may be claimed within:

  • 24 hours after you made the payment; or
  • 72 hours from receiving your Brief Form, duly filled in by you or by Writing Services Hub sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.

Partial refund may be claimed where:

  • The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
  • Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
  • Order cancellation request is made within 24 hours from your order being assigned to an account manager.

No refund shall be provided in the event:

  • A partial payment was made;
  • You fail to respond or reply to Writing Services Hub for 14 calendar days; or
  • You do not fill in and share the Brief Form within 7 days of making payment.

How-to-Manuals:

Full refund may be claimed within:

  • 24 hours after you made the payment; or
  • 72 hours from receiving your Brief Form, duly filled in by you or by Writing Services Hub sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.

Partial refund may be claimed where:

  • The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
  • Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
  • Order cancellation request is made within 24 hours from your order being assigned to an account manager.

No refund shall be provided in the event:

  • A partial payment was made;
  • You fail to respond or reply to writing services hub for 14 calendar days; or
  • You do not fill in and share the brief form within 7 days of making payment.

Press Release

Full refund may be claimed within:

  • 24 hours after you made the payment; or
  • 72 hours from receiving your Brief Form, duly filled in by you or by Writing Services Hub sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.

Partial refund may be claimed where:

  • The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
  • Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
  • Order cancellation request is made within 24 hours from your order being assigned to an account manager.

No refund shall be provided in the event:

  • A partial payment was made;
  • You fail to respond or reply to writing services hub for 14 calendar days; or
  • You do not fill in and share the brief form within 7 days of making payment.

Product Description

Full refund may be claimed within:

  • 24 hours after you made the payment; or
  • 72 hours from receiving your Brief Form, duly filled in by you or by Writing Services Hub sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.

Partial refund may be claimed where:

  • The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
  • Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
  • Order cancellation request is made within 24 hours from your order being assigned to an account manager.

No refund shall be provided in the event:

  • A partial payment was made;
  • You fail to respond or reply to writing services hub for 14 calendar days; or
  • You do not fill in and share the brief form within 7 days of making payment.

Landing Page Writing

Full refund may be claimed within:

  • 24 hours after you made the payment; or
  • 72 hours from receiving your Brief Form, duly filled in by you or by Writing Services Hub sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.

Partial refund may be claimed where:

  • The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
  • Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
  • Order cancellation request is made within 24 hours from your order being assigned to an account manager.

No refund shall be provided in the event:

  • A partial payment was made;
  • You fail to respond or reply to writing services hub for 14 calendar days; or
  • You do not fill in and share the brief form within 7 days of making payment.

Newsletter Writing

Full refund may be claimed within:

  • 24 hours after you made the payment; or
  • 72 hours from receiving your Brief Form, duly filled in by you or by Writing Services Hub sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.

Partial refund may be claimed where:

  • The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
  • Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
  • Order cancellation request is made within 24 hours from your order being assigned to an account manager.

No refund shall be provided in the event:

  • A partial payment was made;
  • You fail to respond or reply to writing services hub for 14 calendar days; or
  • You do not fill in and share the brief form within 7 days of making payment.

Business Presentation

Full refund may be claimed within:

  • 24 hours after you made the payment; or
  • 72 hours from receiving your Brief Form, duly filled in by you or by Writing Services Hub sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.

Partial refund may be claimed where:

  • The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
  • Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
  • Order cancellation request is made within 24 hours from your order being assigned to an account manager.

No refund shall be provided in the event:

  • A partial payment was made;
  • You fail to respond or reply to writing services hub for 14 calendar days; or
  • You do not fill in and share the brief form within 7 days of making payment.

Web Services

Web Development

Full refund may be claimed within:

  • 24 hours after you made the payment; or
  • 72 hours from receiving your Brief Form, duly filled in by you or by Writing Services Hub sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.

Partial refund may be claimed where:

  • The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
  • Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
  • Order cancellation request is made within 24 hours from your order being assigned to an account manager.

No refund shall be provided in the event:

  • A partial payment was made;
  • You fail to respond or reply to Writing Services Hub for 14 calendar days; or
  • You do not fill in and share the Brief Form within 7 days of making payment.

Social Media Management

Social Media Marketing

   Not eligible for refund, in full or in part.

General Terms and Conditions

Writing Services Hub’s refund commitment is subject to the following terms and conditions:

  • No refund is applicable if the required information for the successful provision of the Services is not given to Writing Services Hub within 7 calendar days from payment. If there is a delay or a failure in provision of the Services due to improper communication from you, including without limitation, your omission to fill in and share the Brief Form with Writing Services Hub within 7 days, the same shall not be attributed to Writing Services Hub and Writing Services Hub warrants no refund or Service in such a situation. You acknowledge that it is solely your responsibility to fill in the required information in the Brief Form within the provided timeframes.
  • There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an express written agreement signed with a penalty clause for delay in delivery.
  • No refund is applicable in case you request any changes, alterations or termination in your Engagement Contract or Brief Forms. In such an event, the acceptance of your request for changes, alterations or termination shall be dealt with on an individual basis and at Writing Services Hub’s sole and absolute discretion.
  • You acknowledge that no request for refund shall be entertained where you fail to respond to Writing Services Hub at any point in time for a total period of 14 calendar days after making a payment to Writing Services Hub in respect of Services. It shall solely be the Purchaser’s responsibility to timely respond to Writing Services Hub. In the event there is no response or communication from your end, the Engagement Contract shall be put on hold until your response. You shall clear any and all pending invoices that are overdue in such case prior to bringing the Engagement Contract live again.
  • In the event Services are being charged at an hourly rate, you may be eligible for a refund for all unutilized hours at Writing Services Hub’s absolute discretion, subject to the terms of the Engagement Contract. If you wish to apply for a refund for unutilized hours, please contact us at support@writingserviceshub.com.

How to Apply For Refund

If you are eligible for a refund and wish to cancel your order, you may send an email at sales@writingserviceshub.com

Processing of Refunds

Partial Refunds will be processed and mailed within 15 business days from the date of cancellation and will be brought about using either through the merchant or through a cross-cheque.

Full Refunds will be processed and mailed within 30 business days from the date of cancellation and will be brought about using either through the merchant or through a cross-cheque.

Amendments

Writing Services Hub may, at any time, without notice to you and in its sole discretion, amend this Policy from time to time. You acknowledge that it is your responsibility to review this Policy periodically. Your continued use of Writing Services Hub’s Website or Services after any such amendments shall be construed as your acknowledgement and acceptance thereof.

Contact

If you have questions or suggestions about this Policy, please email us at support@writingserviceshub.com.